Retailers and brands consistently worry about maintaing loyal customers and getting people to come back. Customers may not know the behind-the-scenes interactions a company has with other businesses simply because they just want to satisfy their own retail wants and needs. This is true for any customer using a product… Read More →

In more than one instance, opposite poles attract each other, from marriages to difficult colleagues at work. One person is usually organized, predictable and manageable, and the other one can turn out to be lazy, moody, or totally unpredictable, but these parings often end up being the best matches. The… Read More →

Companies experience significant inefficiencies and they know it. Too often, the decision is made that it’s too difficult, too political, and too disruptive to operations to do more to manage how work gets done. Just as often, people won’t stop to capture process in flight because they believe it will… Read More →

Companies put a great deal of focus on goals and strategies and, often, less effort goes into the tactics and guidance for how work actually gets done. In reality, there’s a personal aspect to what we do that should be understood so that it gets done right and quickly. If you’ve… Read More →

Continuous improvement, consistency and collaboration are the ways process is managed effectively. Without it, you’re just a micromanager. Making it Better Business Process Management (BPM) is absolutely necessary to any company, but what’s the point if you don’t use what you know to improve? There also needs to Business Process… Read More →