In Business and Love – Opposites Attract: Social BPM and Collaboration

May 5, 2013 by 1 Comment
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In more than one instance, opposite poles attract each other, from marriages to difficult colleagues at work. One person is usually organized, predictable and manageable, and the other one can turn out to be lazy, moody, or totally unpredictable, but these parings often end up being the best matches. The same is true between the marriage of something standardized and automated like BPM and something as messy as social media. The knot to tie them together is people. Engaging people to collaborate and be a part of the process is the secret to the happy marriage.

Sometimes businesses fail to recognize that one of their most important processes is in the crowd of all its messiness. The only way to get the process right is not asking just one person, but to let the crowd decide what’s right. Twitter and Facebook are just one part of it because to harness employees, the most efficient businesses listen to what they are saying. This does not just impact the operational processes, but also the management processes. [Read more...]

Filed Under: BPM, Social Tagged With: , , , , , , ,

Social Grows Up In The Workplace

January 26, 2013 by Leave a Comment
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There’s a party happening today on more than 1.5 million PCs, laptops and mobile devices worldwide as tibbr celebrates its second birthday.  No, that wasn’t a typo — tibbr is the name of a social networking platform for enterprises — think of it as an internal, secure, company-wide Facebook for the enterprise.  With 1.5 million paid users in more than 104 countries, it’s been cited as the industry’s fastest growing collaborative technology with the broadest scope of functionality at work in enterprises today.

To put this in perspective, think back to the early days of the Internet, when the term “Web Years” was a common term. It meant the length of time it takes for Internet technology to evolve as much as non-web technology develops in a calendar year, commonly thought to be about two months, thus equating a Web year to six standard years.

Fast forward two decades later and we find the meteoric rise of new Web-based developments make Web Years as relevant as ever.  Witness how the Internet of Things, 4GL mobile Web apps, GPS-enabled everything, and social computing for the workplace are transforming markets, politics and global social movements at incredible speeds.

So tibbr and its enterprise social siblings are really reaching adolescence in Web Years.  And just as some early teenagers sprout up and mature much faster than others into productive members of society, only a few of these social platforms are truly mature and enterprise-ready, delivering solid returns on investment for their users and companies. [Read more...]

Filed Under: Social Tagged With: , , , , , , ,

How Co-workers Used Private Social Networking to Provide Aid for Sandy Relief Efforts

December 3, 2012 by 1 Comment
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New York- based TIBCO co-worker Mark Elder shares his story:

In a matter of days, we saw buildings under water, houses contaminated by overflowing sewers, ground floors that needed to be sterilized, heaters that needed to be replaced, people without power and temperatures that were dropping. It wasn’t just on the news. We were hearing stories from our friends, family, and co-workers. Martin, Tom, Dara and others had no power for 10 days, no internet, and no heat. Fortunately, none of them had been injured.

For me, New York had been my home for many years, and TIBCO, the company I worked for, had a long history in New York, starting on Wall Street. It seemed appropriate that we needed to do something to help with the hurricane Sandy relief effort.

I created a subject called “Operation Sandy” on our company’s private social network, and posted a message asking for donations to aid the Sandy relief effort. Employees started following the subject and asking how they could contribute. Once the campaign took off, donations started to stream in and within about five days, we had raised approximately $8,000, on top of the $5,000 TIBCO had already authorized for me to spend on supplies. [Read more...]

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The Magic of Social

November 1, 2012 by 1 Comment
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I was sitting with my two children watching the latest Harry Potter film and my mind began to wander. Maybe because I had lost track of the plot, the multiple characters or the bizarre twists of the storyline. Or maybe I was just marveling at the animated effects. Either way, I started to think about Harry Potter, The Money Machine.

When Harry Potter was a character in a book the scenes and situations could be literally magical. The only limitation was the imagination of J.K. Rowling and her ability to put it into words. Harry Potter floats above a table supported only by two blades of grass – no problem. Professor Dumbledore evaporates with a gigantic flash of sparks and fireworks – certainly. Conduct a game of Quidditch on broomsticks above the school ramparts – absolutely.

Now, when Warner Bros. initially looked at the first Harry Potter book and considered turning it into a full-length film, how scared were they of the potential cost? The cost of building the set, finding a school above a lake, and making the fantastic magical effects come to life…

What was the budget? How successful would it be? Or, more importantly, how did they build some form of Return on Investment? Maybe the answer is that they could never have imagined how successful the first film, or in fact the entire series, was going to be. The Harry Potter film franchise is the highest grossing film series of all time.

Evangelists about to implement a social media application, like tibbr, inside an organisation must feel the same. [Read more...]

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Day Two of TUCON 2012: Going Deeper into “Everything is Different”

September 26, 2012 by Leave a Comment
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Raj Verma, TIBCO CMO

Day Two of TUCON 2012 continued to be a showcase of the technology that responds to the conference theme, “Everything is Different.” The day started with a recap of Day One by Chief Marketing Officer Raj Verma before moving to the first of the day’s themes, social media and collaboration.

But before the video rolled, James Murren, Chairman and Chief Executive Officer of MGM Resorts International made an appearance. He talked about how proud he was to host the event and how pleased he is to have TIBCO as his technology platform and partner in business.

Scary Statistics

Next, John Shewell, Director, Product Management at McKesson Provider Technologies took the audience through the “scary statistics” of healthcare cost and delivery. He pointed out that 75% of healthcare dollars are spent on patients with one or more chronic conditions, many of which can be prevented. Shewell also noted that half of healthcare spending is used to treat just 5% of the population. [Read more...]

Filed Under: Cloud, Loyalty, Mobility, Social, Tech Trends, Two-Second Advantage Tagged With: ,

Top 5 Reasons to Check Out tibbr at TUCON

September 4, 2012 by Leave a Comment
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1.  Forrester Research Presents: Why Social Business is Imperative.  Getting knowledge workers to the right information and expertise rapidly can be the difference between business success and failure. Vice President of Forrester Research, Rob Koplowitz will present on the positive impact of social business technologies: how social and mobile tools are driving information to the right people at the right time. When: Tues., Sept. 25th from 2:30-3:20

2.  Forward-Thinking Executives Show How Enterprise Social has Transformed their Business.  From the way you interact with your customers, to how your employees work, the new enterprise is more open, connected, and decentralized. Hear how the Cordelta’s CIO Matthew Ryan, Nielsen’s SVP Ann Marie Dumais and other executives have embraced these changes and are using tibbr® to transform their organizations. When: Wed., Sept. 26th from 2:30-3:20 [Read more...]

Filed Under: Analytics and Optimization, Mobility, Social, Spotfire, Tech Trends, Transform Tagged With: , , , , , , , , , , , , ,

How Enterprise Social Media Can Prevent Disasters

June 6, 2012 by Leave a Comment
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Imagine how different our world would be if man-made oil spills could be prevented entirely?  If all oil companies used enterprise social media, this would be a more likely possibility.

Apache Corporation spends $2.8 billion annually to drill wells.  With about 4,000 employees who have the knowledge needed to prevent trouble costs, they use TIBCO’s enterprise social media offering to share information needed on a real-time basis.  Their business model is one of rapid acquisition of fiercely independent sites with their own techniques for drilling – their own tools and processes.  Now, these diverse, once-competitors who kept best practices to themselves can share key learning and avoid redundant mistakes in global operations.

If all oil companies had an enterprise social media implementation like at Apache, there would be more community-driven oversight.  The dialogue among employees at sites who know drilling is going badly could ask for advice and critique from key knowledge workers across the globe to identify what is going wrong.  The instant feedback loop created by private social networking between experts would rapidly feed the cycle of communication.  Rather than ignoring the warning signs and continuing drilling obliviously, there would be many more internal checks and balances and helpful advice through open, real-time communication on the situation. [Read more...]

Filed Under: Cloud, Social, Two-Second Advantage Tagged With: , , , , , , ,

Behind the Scenes: Software Reigns Supreme

February 29, 2012 by Leave a Comment
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If you have not been convinced of the hype that mobility is overtaking desktop computing, consider this.  Sale of the iPhone alone has surpassed the revenue of Microsoft in its entirety.  The software giant whose big earners are Windows and Office, who has dominated and still dominates the operating system market, was overtaken by a phone.  This may seem like a nonstarter in 2012, when everyone knows how popular the iPhone is, but consider that the iPhone only began selling in June, 2007. In Q4 of last year the iPhone sold 37 million units worldwide for $24.42 billion in revenue in a market that Apple entered less than five years ago. With that in mind you probably think I’m crazy to posit that innovative software, not hardware, drives revenue, truly transforms businesses, and captures entire markets.

[Read more...]

Filed Under: general, Mobility, Telecommunications Tagged With: , , , , , , , , , ,

Forget Email: The Case for Social Media in Healthcare

February 21, 2012 by 8 Comments
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Enterprise social networks that provide privacy, security and collaboration in a private health community built around both people and subject matters will be the thing that accelerates social media adoption faster than any technology trend that has ever touched healthcare.

Healthcare and Social MediaWhen you combine the power of collaboration with the ability to assimilate information in context and respond in real time, you have the basic ingredients to truly transform healthcare. Social media supported on-premise through private cloud architecture and deployed specifically for the hospital to engage both physicians and patients might be just the right medicine. [Read more...]

Filed Under: Healthcare, Social, Tech Trends Tagged With: , ,

Social Graffiti: Breaking Down Barriers by Writing on Walls

January 31, 2012 by Leave a Comment
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Never before have executives been able to keep such an accurate pulse of their entire organization as today with enterprise social computing.  The outdated model of a stodgy, out-of-touch, cigar-chomping executive removed from the actual workings of his company has evolved to a nimble executive team that must develop daily, even real-time understanding of employees and customers to fully and intelligently capitalize on all business opportunities.

The Economic Times published an interesting article on opening lines of communication at a business, from the newest hire to the CEO.  New enterprise social networks allow you to “poke a CEO… [or] dislike your COO’s latest marketing strategy,” adding a way to connect across the hierarchical chart at any size company.

The Enterprise as Sharing Society

The article quotes Ram Menon, TIBCO Executive Vice President on tibbr, our social enterprise offering:

Thanks to Facebook, the ubiquitous wall has now become accepted as a universal way to consume information as it happens. The enterprise has become a sharing society.

[Read more...]

Filed Under: Social Tagged With: , , ,
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