“Work is something people do rather than a place people go,” aptly describes the necessity of a mobile workforce in today’s business environment. You are not likely going to wait for your field executive to reach the office to analyze reports collected on-site. When you have the latest mobile devices and communication infrastructure that makes distance irrelevant, you want to work on those reports immediately and possibly make an immediate decision while your field executive is still on-site. Having the power of information in the palm of your hands gives you the edge in providing your customers what they need.
In companies with a mobile workforce, critical information is sent from field staff working with suppliers and customers to back-end office systems that are used to run the business. Capturing and making use of that field data in real time and integrating it with business-critical systems helps a company build stronger integrated business processes. [Read more...]