In more than one instance, opposite poles attract each other, from marriages to difficult colleagues at work. One person is usually organized, predictable and manageable, and the other one can turn out to be lazy, moody, or totally unpredictable, but these parings often end up being the best matches. The same is true between the marriage of something standardized and automated like BPM and something as messy as social media. The knot to tie them together is people. Engaging people to collaborate and be a part of the process is the secret to the happy marriage.
Sometimes businesses fail to recognize that one of their most important processes is in the crowd of all its messiness. The only way to get the process right is not asking just one person, but to let the crowd decide what’s right. Twitter and Facebook are just one part of it because to harness employees, the most efficient businesses listen to what they are saying. This does not just impact the operational processes, but also the management processes. [Read more...]
Businesses are personalizing everything nowadays because people want something specially made for them. Quite frankly, they deserve it. No one wants a cookie cutter, one-size-fits-all solution to life, but until recently had to settle for mass-produced goods and services. Our society does not live by the ideas in Ayn Rand’s Anthem, where use of the word “I” would result in deathly punishment.
Companies experience significant inefficiencies and they know it. Too often, the decision is made that it’s too difficult, too political, and too disruptive to operations to do more to manage how work gets done. Just as often, people won’t stop to capture process in flight because they believe it will change by the time it gets published. People learn to live with these problems and think, “It will always be that way.” We’re going to show you why that statement isn’t true.
Every large business has services common to many departments across geographies, so it makes sense to integrate these services into a single entity, commonly known as a 
There are so many places in the world to visit and explore – what better way to explore them all with the freedom of a rental car? Localiza, which provides car rental services, is one of the top businesses in the transportation sector of major Latin American countries. As Localiza grew aggressively, it had to ensure that existing operations did not suffer. To provide customers the same experience everywhere, Localiza emphasized a high standard of maintenance across all locations. IT modernization enabled Localiza to automate many of its manual processes and promote adherence to customer experience quality standards across all locations, including the location maintenance process.
