Forget the “Big” in Big Data and Just Consider the Data – InterOp Las Vegas

Sometimes, just sometimes, what happens in Las Vegas shouldn’t stay in Las Vegas. That was clearly the case this week when TIBCO CTO Matt Quinn took the stage to talk about the myths and realities of Big Data. In Why Big Data Won’t Make You Smart, Rich or Pretty, Quinn provided his perspective on Big Data based on years of experience in some of the biggest data environments around, like FedEx, Nielsen, and others.

Forget the ‘big’ part for a moment, think about variety

Quinn pointed out that most customers are not struggling with ‘big’ data but are instead still struggling with data. In Quinn’s view, it is the complex interactions between customer data sets that cause the majority of the issues. Success depends more on piecing together different data sets across wildly different applications and systems, with variety of data being the key.

In Quinn’s opinion, solving this data ‘jigsaw puzzle’ is often overlooked and tools like Hadoop, while clearly in focus, is just one tool in the toolbelt and can be a clumsy tool when dealing with real-life complexity.

[Read more...]

Why Enterprise Needs to Focus On Mobility

In commercials, on blogs, and on the Internet, mobile companies advertise to get their phones in customers’ hands. And it’s working. Customers become strongly attached to their chosen brand of mobile phone, almost to the point of fighting to prove their choice is the best. From the time we wake up to the time we go to bed, our lives revolve around the little devices that do much more than make a phone call. We are attached to our phones and willing to defend them.

Changing Expectations

Mobile users expect their mobile devices to support apps that regularly and automatically update. They expect access to favorite companies through apps, effortless mobile shopping, and the most modern best practices in ease of use. Mobility has become so ingrained in our everyday actions, devices like Google Glass can take a picture from a simple wink of the eye. Mobility has started to change the way we think and associate our actions to where a wink no longer represents a subtle gesture to another person, but a functional component of our machinery. Companies have to keep up with this ever-changing and constantly improving technology. [Read more...]

In Terms of Mobile Apps – Newness is Relative

It used to be that companies drove traffic solely with a new product launch. While that’s still largely the case for how marketing cycles work, we are in an era of consumer event triggers where each product cycle is increasingly dictated per person. Why? Because new things launch every day and we are constantly inundated by all forms of outbound marketing messaging. There are very few things we need (not want) when they’re new. Sure, new things can be better, but when we have a problem and need a solution, we don’t care when the solution was created; we care that it’s available at our fingertips.

“There’s an App for That”

Nothing speaks to the on-demand nature of solution-seeking like mobile apps. I recently was trying to clean up my music library and after five minutes of de-duping, I thought I’d test out the whole “There’s an app for that” adage and go searching for a solution. Hallelujah! An app that instantaneously answered my prayers — one thousand duplicates gone in a flash! I paid $10 for it (pretty steep by typical app purchases), but well worth it. That app could have been published two years ago for all I care, but it was there when I needed it. It was new and life-changing, and that trigger led me to other apps that I didn’t know I needed or wanted. I became drawn into an ecosystem of products I would not have looked at otherwise. [Read more...]

It Only Takes Seconds to Lose a Customer Without Real-Time Information

Getting the right information on demand is an eternal problem of today’s knowledge workers, and will only grow. Lack of knowledge causes a delay in decision-making, and ultimately leads to bad decisions. This is the essence of the Two-Second Advantage, where a little knowledge in the correct context at the correct time is much more useful than all of the pertinent knowledge if it is too late to act upon.

Nowhere is this more true than retail where an immediate and succinct answer to a customer’s question is essential. Not reacting to a customer leads inevitably to dissatisfaction. Answering a customer question incorrectly can also lead to a potential revenue hit when the customer returns a product due to lack of information.

Cleanup in Aisle Two

Here is an example of the environment that exists in many retail stores: a store manager walks up to the shelf in his store and needs more information about the product in front of him. In the old world, he would write a number on the back of hand with his pen and go back to the dirty, smelly office in the back, log on to some application (or likely several), type in that number and get the information that would allow him to make a decision. [Read more...]

In Business and Love – Opposites Attract: Social BPM and Collaboration

In more than one instance, opposite poles attract each other, from marriages to difficult colleagues at work. One person is usually organized, predictable and manageable, and the other one can turn out to be lazy, moody, or totally unpredictable, but these parings often end up being the best matches. The same is true between the marriage of something standardized and automated like BPM and something as messy as social media. The knot to tie them together is people. Engaging people to collaborate and be a part of the process is the secret to the happy marriage.

Sometimes businesses fail to recognize that one of their most important processes is in the crowd of all its messiness. The only way to get the process right is not asking just one person, but to let the crowd decide what’s right. Twitter and Facebook are just one part of it because to harness employees, the most efficient businesses listen to what they are saying. This does not just impact the operational processes, but also the management processes. [Read more...]

Data As Art Created By Scientists

Whether it’s infographics, maps, flow charts, or other design-driven diagrams, data visualization is now seen as the preferred way to interact with data. In fact, infographics and other visualizations have been some of the most shared images in social media history. Why? They’re easy to understand, quick, and beautiful. They engage.

These visuals are important, but the ability for businesses to go the next step and make actionable decisions based on predictive visual analytics allows them to stay ahead of the competition. With the amount of data being collected all around the world, new and interesting pieces of data are being uncovered all the time, demanding the need for analytic sophistication. Companies need to go beyond what is just there visually and interact with predictive models in order to get true value out of their decisions.

Data as Art

In a world where many of us scroll through dry spreadsheets and presentations filled with stale clip art, beautiful data is a sight for sore eyes. Data visualization has been a powerful tool for marketers and journalists with infographic designers charging between $1,000-$10,000 for an engaging, sharable piece of data art. But while companies are investing in designers to drive engagement externally, how many companies are using our appetite for data visualization to drive change with its tough audience – its internal one? [Read more...]

Cloud Makes Anyone and Everyone a Robber Baron

Just a few short years ago, even some of the smartest visionaries went on the record dismissing cloud. But times change and so have their opinions. Even cloud’s most vocal opponents are starting to realize that cloud computing offers something entirely new: the ability for even the smallest player to scale up an idea with little capital and at the lowest operational cost possible. This is a complete reversal of the concepts that have driven the world since industrialization began.

The robber barons

The robber barrons of the 19th century amassed their wealth by gradually building out massive real estate, fur, steel, finance, railroad and later, oil monopolies. They crushed their competitors by out-sizing them, making competition impossible by the sheer cost of starting up a rival business. In Newport, Rhode Island last week, my wife and I strolled the Cliff Walk with our daughter and marveled at the remarkable mansions that face the sea, testaments to the incredible fortunes amassed by the people who’s names we still know as universities, like Duke, Vanderbilt, Mellon, Carnegie, and Stanford. They rightly saw the business world in terms of capital investment and scale. [Read more...]

Your Organization Needs to End the War with Itself in Terms of DevOps

Author Gene Kim has a lot to say about the DevOps Movement. He recently published The Phoenix Project as his treatise on exactly how technology organizations can speed development in a way that meets the business needs without all of the infighting and without ignoring stability, reliability and security. Anyone who’s been in technology knows the pain of software developers pitted against IT operations people… each side blaming the other for slow progress and angry business users.

But if you think this is just an IT topic, think again. Companies that deliver through a philosophy of continuous delivery are far more flexible and competitive than companies that manage their technology infrastructure in the traditional nine month to one year conceive-develop-deploy cycles. We’re in a new world where that time period is enough to end the company. Ask Blackberry.

The way out

In Gene Kim’s words:

The way out is DevOps. The starting gun for the DevOps Movement was 2009 when John Allspaw and Paul Hammond, the heads of operations and engineering at Yahoo and Flickr told the world at the Velocity Conference, “We’re doing ten deploys a day.” This was in a world where most people were doing one release every nine months or one a year. After everyone was done fainting in the aisle ways, it really created a movement we now call DevOps…”

Gene goes on to say that developers and operations people who aren’t at each others’ throats can work together in a way that creates a very fast flow of work through the organization. In an always-on world that is rapidly globalizing and innovating, enabling the business is more important than ever before. There’s simply no time to waste on cycles of infighting and obstruction. Change needs to happen as often as it needs to and that requires an infrastructure of people, technology and processes that allow that to happen.

Companies need to have agility and flexibility in their operations. This is the essence of the TIBCO Two-Second Advantage where IT is tightly linked into the value chain of the organization. Organizations with IT integrated into the value chain are better able to react to changes in market dynamics in real time when it matters.

Let’s “Hangout” in the cloud and take a look at the larger picture together. Join us today, May 2nd for our Private PaaS Google+ Hangout when we continue our DevOps discussion with Gene Kim, author of The Phoenix Project. Join in on the conversation using Twitter event hashtag #TIBCOpaas.

Five Things You Need to Know About DevOps from Author Gene Kim

I asked Gene Kim, researcher and co-author of The Phoenix Project, five thought-provoking, high-level questions about how DevOps and Platform as a Service (PaaS) can benefit 21st-century enterprises right now and in the long term.

Steve Leung – What are some of the most common challenges for Development & Operations teams today?

Gene Kim – There is a downward spiral that will occur in almost every IT organization if left unchecked. It is so powerful that it pre-ordains horrible outcomes, if not abject failure. It happens in both large and small organizations, for-profit and non-profit, across every type of industry.

The story almost always starts in IT Operations when we have to support fragile infrastructure. Why do we call it fragile? Because every time anyone touches it, it breaks horrifically, causing an epic amount of unplanned work for everyone.

All this unplanned work makes it impossible to get our planned work done, and because what is fragile are some of the most important applications, the organization becomes unable to achieve the commitments that they promised the outside world, whether it’s customers, analysts or Wall Street. [Read more...]

Five Key DevOps Questions Answered by an HP Chief Architect

Continuing this series of five key questions on the topic of DevOps (see yesterday’s answers by a Director of Engineering), today I asked Steve Witkop, Tooling Chief Architect with HP, five thought-provoking questions.

Steve Leung – What are some of the most common challenges for Development & Operations teams today?

Steve Witkop – Balance is the most common challenge, with change management on one side and continuous delivery on the other.

In this context, the objective of change management is to ensure standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure to minimize the number and impact of related incidents upon service. Changes in IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness, or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives.

Change Management can ensure standardized methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes. Keeping up with the pace of change both business and IT and more importantly significant shifts (regulatory, economic, etc.). [Read more...]