I asked Gene Kim, researcher and co-author of The Phoenix Project, five thought-provoking, high-level questions about how DevOps and Platform as a Service (PaaS) can benefit 21st-century enterprises right now and in the long term.
Steve Leung – What are some of the most common challenges for Development & Operations teams today?
Gene Kim – There is a downward spiral that will occur in almost every IT organization if left unchecked. It is so powerful that it pre-ordains horrible outcomes, if not abject failure. It happens in both large and small organizations, for-profit and non-profit, across every type of industry.
The story almost always starts in IT Operations when we have to support fragile infrastructure. Why do we call it fragile? Because every time anyone touches it, it breaks horrifically, causing an epic amount of unplanned work for everyone.
All this unplanned work makes it impossible to get our planned work done, and because what is fragile are some of the most important applications, the organization becomes unable to achieve the commitments that they promised the outside world, whether it’s customers, analysts or Wall Street. [Read more...]