There is No Glass Ceiling When it Comes to the Cloud

The glass ceiling for IT has been broken when it comes to cloud. Unlike before, companies now have the ability to cut out the hardware, and even the software if they choose to, with a cloud solution that reduces costs and shortens time to market. Companies with options can become more agile to better serve their customers. The cloud is the starting point to breaking IT’s reliance on the old ways of doing business.

Companies often get so overwhelmed with the idea of cloud and integration that completing either seems like victory enough . However, with seamless integration and a cloud that comes along with it, companies can go well beyond deployment to find real business value.

Not All Clouds are the Same

As popular as cloud is for businesses, and as important as it is to innovation, cloud projects are often viewed as daunting because of time and cost. These are the two factors that can torpedo any business venture. Companies often think short term when it comes to their systems, so they fail to recognize the necessity of integration and cloud’s ever-increasing value.

Not one cloud looks the same as another and not every company is at the same stage of their cloud deployment cycle. This kind of variation demands something flexible. Companies need the freedom to test different ideas before deployment and the flexibility of a cloud solution (that does not trap a company into a vendor) reveals how companies can make the most of their investments.

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Cloud Integration Needs to be Better, Faster and Cheaper

Massimo PezziniGartner’s Massimo Pezzini spoke this morning at the AADI Conference in London on the topic of why integration is even more critical in the ever-expanding world of cloud computing. Pezzini started out by commenting that application integration was a science that we were finally beginning to master just as the game changed with the arrival of cloud computing. With this game change comes new realities and consequences for cloud services integration (CSI) that Pezzini laid out as follows:

Realities

  • Your organization plays in one or more “virtual enterprises”
  • Cloud services (e.g. SaaS) hold some of your data
  • Cloud services manage “chunks” of some of your business processes
  • Your application portfolio will include both on-premise and cloud apps

Consequences

  • You wil have to increasingly share data with your partners and participate in their business processes (and vice versa)
  • Your data will be fragmented across cloud and on-premise
  • Your end-to-end processes will span cloud and on-premise

He followed up this foundation for his discussion with what he described as the three key issues facing businesses looking to integrate cloud and on-premise applications: [Read more...]

Gartner on Building Big Data Solutions

Ian Finley of GartnerGartner’s Ian Finley spoke this afternoon at the 2013 Gartner AADI Conference in London. In what was a primer on Big Data, Finley predicted that there will be 4.4 million jobs in Big Data by 2015, but only a third of those positions will be filled due to a lack of resources in the labor market. He used that prediction to emphasize the value of first understanding the business need for a Big Data solution and formulation of solid use cases.

Finley provided examples of common Big Data opportunities that Gartner is seeing:

  • Public sector: real-time monitoring of traffic flows, vehicle locations, resource use
  • Public safety: Forecasting the extend and impact of natural and man-made disasters as well as surveillance
  • Utilities: Understanding individual use patterns and improving demand management
  • Retail: Web and e-commerce by analysis of clickstream and customer feedback. Providing faster and more accurate customer responses.

Finley referred to retail as the most popular use case and said that it attracts the greatest number of resources and publicity. [Read more...]

Gartner AADI and Dragging Your Technology Past Into the Future

luggage full and ready to travelGartner’s AADI Conference kicked off this morning at the Park Plaza in London with the keynote Gartner Keynote: Integrate the Past. Embrace the Present. Shape the Future delivered by Gartner’s Andy Kyte and David Mitchell Smith. Kyte and Smith talked about the Nexus of Forces (cloud, mobile, social and information) that is driving both change and uncertainty. They framed their conversation against the skills and assets that organizations bring from their past, but also about the technology and process “baggage.” To move forward, they said, “…organizations must not just integrate legacy but also do so in a way that minimizes dependencies on legacy thinking.”
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Forget the “Big” in Big Data and Just Consider the Data – InterOp Las Vegas

Sometimes, just sometimes, what happens in Las Vegas shouldn’t stay in Las Vegas. That was clearly the case this week when TIBCO CTO Matt Quinn took the stage to talk about the myths and realities of Big Data. In Why Big Data Won’t Make You Smart, Rich or Pretty, Quinn provided his perspective on Big Data based on years of experience in some of the biggest data environments around, like FedEx, Nielsen, and others.

Forget the ‘big’ part for a moment, think about variety

Quinn pointed out that most customers are not struggling with ‘big’ data but are instead still struggling with data. In Quinn’s view, it is the complex interactions between customer data sets that cause the majority of the issues. Success depends more on piecing together different data sets across wildly different applications and systems, with variety of data being the key.

In Quinn’s opinion, solving this data ‘jigsaw puzzle’ is often overlooked and tools like Hadoop, while clearly in focus, is just one tool in the toolbelt and can be a clumsy tool when dealing with real-life complexity.

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Top Three Things Healthcare Can Learn from Other Industries

Only a decade ago, India and China fully opened their societies to the West. Instead of telephone poles and landlines, Asian companies met 21st-century challenges head-on by skipping investing in outdated infrastructure for moving directly to smart phones and deploying mobile apps. A parallel can be drawn with the healthcare industry. Let’s leapfrog to 21st-century information technology solutions and stop trying to solve today’s problems with yesterday’s outdated technology.

The three broad areas healthcare needs to focus on include re-framing conversations, improving processes, and leveraging technology. These three areas are interconnected; it would be impossible to fully innovate in one without the other two. The processes have been proven in other industries, the technology is available to healthcare, and the industry has the power to innovate like never before. Learn how to transform the healthcare industry with 21st-century solutions at our HITP conference May 6-8. [Read more...]

IT’s Best Strategy for Big Data and ROI

Buzzwords like “strategy” and “big data” get thrown around a lot, but when accompanied by real ROI, it’s something special. Last month, the Data Strategy Awards were held in London, recognizing marketers that have used technology to reach consumers in new, engaging, and quantifiable ways. As data is so often a behind-the-scenes story in driving a marketing plan, it’s great to see how companies across all industries are using technology to drive creative campaigns all over the world.

And the Winner is…

Among this year’s winners was McCormick, the spice company, who targeted online recipes as way to get on a cook’s shopping list while they were in the process of planning their next meal. Another was UPS, whose “We Love Logistics” campaign has helped communicate to internal and external audiences that logistics is one of the key benefits of their service, not just price. These examples are not just new ways of approaching media or crafting a clever ad line, they are also examples of how insights from an integrated company can drive innovation in the customer experience. [Read more...]

Forecast for Business is Cloudy: Whether You’re Ready or Not

Cloud computing is rapidly pushing companies for new models to virtualize physical resources, allow for more efficient use of servers and networks, and provide an ability to scale resources based on demand. Gone are the days of building infrastructure for the moments of highest demand, which then sits unused at off-peak times. We’re moving into the age of elastic computing that can happen on-premise as private cloud, off-premise as public cloud, or as a hybrid cloud mixture of the two.

Once the buzz for the bright, shiny object wears off (as it always does), we’re left with the reality that any new way of managing information technology comes with a different set of challenges we’ve ever faced before. With cloud computing, the challenge is squarely centered around integration.

It has to be faster and better

The world doesn’t stand still, and simply integrating to stay abreast of new deployment models won’t cut the mustard. There needs to be a way of integrating that takes into account increased and more complex connectivity, big data’s volume, velocity and variety, complex event processing, and driving it all, real-time analytics that are business-user friendly. Each of those requirements is a sizable challenge unless companies find cleaner, faster, streamlined, and flexible ways to integrate. [Read more...]

Why IT Must Proactively Get Involved in Long-Term Strategy Planning

shutterstock_111469742To face the 21st-century challenge of managing a digital customer experience, which means consciously interacting with all business partners and customers in real time, organizations need to take the step to integrate IT infrastructure with new and existing cloud applications.  Starting with the premise that “we are in the age of the [digital] customer,” there is no question (at least as heard in a Forrester Research webinar) that any forward-looking business must go forward with integrating their cloud data to back-end enterprise systems.

“The first thing is for IT to get in the game! A lot of IT practitioners are not contributing to their firm’s customer experience strategy. They are locked in the back office, providing point-to-point integration for project support.”
– Forrester Research, VP and Principal Analyst John Rymer

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What Does Music Have In Common With Successful Banks?

Symphonies and orchestras are the two things that come to mind when I think of banking operations. Today’s banks have to outshine competitors and provide exceptional customer services; that’s the path of success. In doing so, banks need to harmonize technology and IT services that run and monitor business operations.

Like an orchestra, organizations have numerous back-end systems and applications playing their own tunes. The complexity lies in creating harmony that eventually soothes business initiatives around revenue growth through customer experience, improving operational efficiency, and mitigating risks. The right set of technologies enable enterprises to derive more value out of back-end systems or applications, address the complexities around managing volume, velocity, and variety of data (or BIG data) and help organizations do more – easier, faster, and more cost effectively. [Read more...]