Sukki Sandhar

Sukki Sandhar is a London-based technology executive with extensive experience in the global wireless telecom market and financial services industry in business development, sales and industry marketing. Sukki’s years of both product and customer-facing work in a highly dynamic technology space give him great insights into how software is created, sold and used.


What Will Cloud Look Like When It Matures?

cloudComputingCloud computing, especially Private PaaS is still maturing and going through its formative years, but it’s not so embryonic that you can’t have a good business conversation about it. You know any business proposition is maturing when you can have a conversation about return on investment, and customers can openly talk about their experience and benefits in the public domain.

Cloud Talk

Cloud computing and Private PaaS come into focus only when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Being able to make changes in the moment and have the agility to adjust to problems as they occur is why there shouldn’t just be conversations around cloud and Private PaaS, but also corporations trying to incorporate it into their business plan.

To give an example of how the private cloud can help improve a business, QUALCOMM recently said that they “Lowered Capital Costs by 50%,” reduced infrastructure requirements by optimizing the use of resources and eliminated the need for redundant systems to support high availability and disaster recovery requirements. Conversations about the cloud are not just for talk because companies can really benefit from what it has to offer. [Read more...]

The Mobile Uprising is Anything But a Fad

Everything is changing in how companies must manage business operations in the context of the rise of mobile. The growth of mobility through demand from consumers themselves was one of those revolutions that never could have been predicted. It took 100 years to have a billion landlines, yet it only took 10 years to have a billion mobile phones, and it was only one year before we had one billion smart phones and smart devices used around the world.

Put Down Your Pitchforks

Teams within companies, departments, businesses, and whole industries cannot and should not try to control how people want to consume their services, whether it be executing live trades to buying an upgrade on an airline ticket. This has been a consumer-driven revolution or otherwise termed: the “Consumerization of IT.” [Read more...]

How is Wall Street Like the Keystone Cops?

Think of business in a new way. If one runner speeds up to get ahead of the pack, what tends to happen is everyone else speeds up to match his pace. With everyone running above their optimal level just to keep up, no one gets ahead and everyone loses efficiency… the market becomes less efficient. What if someone from the pack starts to run in a particular direction? The pack will follow and match the “leader.” Just like the Keystone Cops, the pack becomes a slapstick routine where everyone expends energy and resources to end up in another huddle, just at another location.

Getting an edge in the modern business environment has become a temporary advantage, as eventually everyone catches up. Technology that once put you ahead of the pack becomes mainstream; you have to look for another direction to run just to differentiate. In Capital Markets specifically, when it comes to trading, split microseconds provide a real revenue-driving edge. I’ve been told on numerous occasions that financial firms move hardware physically closer to the exchange to get any latency edge they can. The NYSE has even built a server room on their premise with every corporation having the exact same length of cable to the mainframe to discourage what had been a disastrous real estate land grab around their physical building. [Read more...]

You Love Your Smartphone, But Hate Your Provider. Why?

Technology is changing how we capture and communicate what matters most to us. Developing film at the drugstore, creating scrapbooks and saving mementos has been turned on its head by a rapid change in technology. We now express our appreciation with how we engage the world through mobile devices, usually a smart phone or tablet.

In the moment we snap a photo, tweet, share on Facebook or send a text, we broadcast our loyalty and dedication to everyone listening. We aren’t just fans of rock stars or athletes anymore, but fans of our favorite brands, companies and the various products they produce.

At the center of this fandom, telecommunication and communication service providers (CSP) have a chance like no other industry to leverage their customer base and turn their customers into fans as well.

The Customer Experience in Telecommunications

CSPs have a unique edge in enhancing the customer experience as our phones are always with us, we touch our mobile provider innumerably more times than any other brands we interact with. At Mobile World Congress (MWC) it was clear that Customer Experience Management (CEM) is becoming a perfect tool for CSPs to embrace the idea of turning customers into fans through their core processes. MWC reminded us just how much the world is highly connected thanks to the little devices in our pockets and that CSPs can dial in to the opportunities their customers are actually begging for. [Read more...]

My Cell Phone Company Took Me on a Date and Never Called Me Back

As a customer, have you ever had as many choices in anything as you do when first selecting a cell plan? They woo you with variable number of lines, favorite friend deals, family plans, weekend and night minutes, all so you can customize your service to your life. After this initial honeymoon period of personalized attention, they lock you into a two-year relationship that leaves both parties unsatisfied. Why, and what can we learn from this?

Why doesn’t Telecom provide customized service?

Many companies do this, but Telecom companies are the worst offenders. Few companies spend as much time and energy acquiring customers, and still try less to keep them once they have them. There isn’t any competition anymore because you are locked in for two years. The sad thing is they have all this usage data from whom we call, what we read, where we go, what we eat when we’re there, and what time we wake up, without leveraging the data. Crime fighters, marketers, and other leading industries use usage data, but not Telecom and probably not you. [Read more...]

Structure No Longer Has a Vote on What’s Data or Not

Not so long ago, businesses didn’t care about information outside the normal structure of trusted outlets like print media, trade journals, academic research and other trusted system-generated information. In fact, I would go so far as saying that if it wasn’t structured, it wasn’t data. All of this changed soon after customers started to freely express their comments and opinions on websites and bulletin boards. Views became another data point to track and analyze to harness customer preference as an aggregate and per each individual. In some ways, unstructured customer data via connectivity and social media has multiplied the already growing challenge of big data.

Unstructured data now matters

Now businesses thrive or fail on what these un-controlled, unstructured data sources say. From retailers to job sites, what unstructured data says about a business and brand matters. Businesses don’t control unstructured data sources, and this scares them. But, just like structured data sources, business can ingest, understand, react, and even anticipate what’s going to happen if they are clever.  The speed and pace at which unstructured data sources spread has increased due to the nature of the Internet and global connectivity. [Read more...]