One personality trait we measure our leaders and executives on is maturity. A developed character has become a necessity in any executive as we depend on them to lead through vision in a diverse and competitive market. We need mature leaders to compete in mature markets. Chiefs of business and… Read More →

Leveling Up in the Enterprise This post is part of a series discussing lessons gleaned from the video game industry. Catch the next part next Saturday. If you’ve never heard of Eve Online, there are 500,000 other people who will gladly tell you about it. Eve is a massively multiplayer… Read More →

The world is easily distracted by technology’s bright, shiny objects and big data is no exception. “Find actionable insights” has become the rallying cry for several recent startups focused on Hadoop solutions who are ready to take your hard-earned funds to deliver this capability. The less-often spoken reality is that… Read More →

“The lack of good integration is a barrier to succeed in this world. Integration is now interconnection.” Those were the words of Forrester Vice President and Principal Analyst John Rymer in a recent webinar on strategy for integration of cloud initiatives. “We’re in the age of the customer. Which means… Read More →

How often have we engaged in a truly innovative process that leaves us in no doubt that we have entered a new era? Not very often I’d wager, especially on a daily basis. If we look at how business services are designed, there’s a massive disconnect between what happens at… Read More →

Our final installment of a day in the life of the perfectly integrated consumer is a glimpse into what the future of customer experience management can be like with integrated companies who care about their fans. We already wrote parts one and two on the perfect morning, and a successful… Read More →

Over the last couple of months, the Republican party has been doing an in-depth postmortem on their 2012 loss. In the report published by the RNC earlier this week, the number one area identified for improvement was: Data Analytics. It’s a broad term, but, in essence, it means getting better information — for example, who… Read More →

We have an overflowing abundance of information in the world. We’ve been computerizing and digitizing everything under the sun for decades. When that wasn’t enough, we put all that data online when the Internet arrived. And it continued to grow and became “big” and then really, really “big.” But throughout… Read More →

Leveling Up in the Enterprise This post is part of a series discussing lessons gleaned from the video game industry. Catch the next part next Saturday. Journey won eight awards, including Game Of The Year, at the Design Innovate Communicate Entertain (DICE) Summit in February, an accolade which was well deserved… Read More →

In case you haven’t noticed, there’s a significant shift in how, where and when consumers buy. This shift has completely upset the applecart and is changing customer relationship management. The new way of doing business has several names, be it real-time interaction management, customer experience management, digital customer experience, or… Read More →