Google something. Chances are you can find the answers you want before you finish reading this sentence. In fact, have you ever noticed Google times itself to see how fast it can produce results? In only 0.11 seconds, Google produced over 5 million results from a search of TIBCO. In today’s world, everyone wants information fast. No one wants to wait hours, days or weeks to receive the information they are looking for. With the instantaneity of emails, the Internet, and TIBCO, the world is moving at a much quicker pace. The UK Driver and Vehicle Licensing Agency (DVLA) knows this well, and refuses to let innovation zoom past.
DVLA is an executive agency of the UK Department for Transport that maintains registrations of drivers and vehicles. The UK Driver and Vehicle Licensing Agency faces the challenge of handling large volumes of forms and transactions quickly, but there are exceptions. Exceptions relating to medical conditions are passed to the Drivers Medical Group (DMG). The DMG relied heavily on document imaging systems to deal with paperwork, but the system previously in place became outdated which limited the capability to share cases between departments. The DMG needed something new; the company needed help. Imagine running a Google search and having to wait for someone to deal with your inquiry by hand, and then deliver you the information in the mail. [Read more...]