“Work is something people do rather than a place people go,” aptly describes the necessity of a mobile workforce in today’s business environment. You are not likely going to wait for your field executive to reach the office to analyze reports collected on-site. When you have the latest mobile devices and communication infrastructure that makes distance irrelevant, you want to work on those reports immediately and possibly make an immediate decision while your field executive is still on-site. Having the power of information in the palm of your hands gives you the edge in providing your customers what they need.
In companies with a mobile workforce, critical information is sent from field staff working with suppliers and customers to back-end office systems that are used to run the business. Capturing and making use of that field data in real time and integrating it with business-critical systems helps a company build stronger integrated business processes.
Cognito, a UK-based provider of mobile workforce management solutions, makes it possible for organizations to improve customer service by ensuring mobile task workers respond effectively to time-critical tasks, and update back-office systems in real time. To become a strategic collaborator with customers and make it possible for customers to intelligently extend their corporate data to mobile applications, Cognito leveraged TIBCO technology that enabled integration with multiple data sources. Using TIBCO software as a platform to integrate mobile-device applications and third-party back-end systems, Cognito achieved greater visibility into customers’ communication networks.
For a major courier offering service across the UK, Cognito monitors systems 24/7, receives high-level alerts whenever potentially serious problems occur, and solves problems well before they can interrupt operations.
“Our TIBCO-based solutions integrate processes and enable our clients to manage their mobile workforces more effectively, which improves efficiency, reduces costs and increases profitability.”
- David Perry, Head of Marketing, Cognito
Read the rest of Cognito’s story here.