BPM and Healthcare — Why Has It Taken So Long?

 

Healthcare is going through an unprecedented change. Some of the change is forced by external regulatory mandates and some by rising costs and a sense that if we don’t do something soon, out-of-c0ntrol costs will force even more change from the outside. It would be easy to call this a crisis moment, though crisis implies impending collapse. Rather than collapse, the more likely outcome without any detour off the current path is greater impact to the people who pay the heavy costs for the system as it is.

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Does Generation Z have a Two-Second Advantage?

What happens when a whole generation that has lived their entire lives with the ability to feed information to themselves (and at a time and format of their choosing) becomes the dominant group in the workforce? What happens when this group of entirely social, entirely digital, entirely in-command-of-their-world workforce is running the critical elements of how we conduct business? This will be the first time in history that a group has gone birth-to-business with their hands firmly on the wheel of information technology.

The simple life

We grew up being fed information. We learned from our parents, teachers and the evening news. We knew exactly and only what we digested from people, books and a limited amount of video. College was no different and certainly the workplace was the same. There was a time and place for each step of the way, and it was defined and scheduled by other people. “Happy Days” could only be seen one night per week and if you missed it, it was gone forever. You took certain classes in your first semester of college because that’s the only way you’d be finished before graduation.

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Are IBM and Oracle Stuck in the 20th Century?

Interesting advice to CIOs, although not surprising to us at TIBCO, analyst Dennis Gaughan heavily criticized IBM and Oracle for relying on maintaining profit margins rather than trying to better serve their customers through innovation. At a Gartner Symposium, he said “IBM pitches itself as a thought leader with marketing campaigns such as ‘Smarter Planet’… [but] focused on contract negotiation – understanding the terms and variability of what is licensed, what is negotiable, whether multi-year discounts are available, and whether the CIO can leverage a large IT spend to get a good deal. The number one question is: how do you avoid being managed by IBM?”

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Social Graffiti: Breaking Down Barriers by Writing on Walls

Never before have executives been able to keep such an accurate pulse of their entire organization as today with enterprise social computing.  The outdated model of a stodgy, out-of-touch, cigar-chomping executive removed from the actual workings of his company has evolved to a nimble executive team that must develop daily, even real-time understanding of employees and customers to fully and intelligently capitalize on all business opportunities.

The Economic Times published an interesting article on opening lines of communication at a business, from the newest hire to the CEO.  New enterprise social networks allow you to “poke a CEO… [or] dislike your COO’s latest marketing strategy,” adding a way to connect across the hierarchical chart at any size company.

The Enterprise as Sharing Society

The article quotes Ram Menon, TIBCO Executive Vice President on tibbr, our social enterprise offering:

Thanks to Facebook, the ubiquitous wall has now become accepted as a universal way to consume information as it happens. The enterprise has become a sharing society.

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People, Process, and Technology (and “Technology” is Optional)

It’s ironic that as a software industry professional, I rarely reach first for a technological solution when confronted with a business problem. A slightly heretical approach, but after all these years of seeing the intersection of “same ol” and “shiny, new vendor-provided solution” yielding unsuccessful results, I’m entitled to a less-than-enthusiastic perspective.

Don’t mistake my dubious view of the technology as a slight on its usefulness within the enterprise. As Amazon.com, FedEx, Macy’s, and most modern companies will attest, their businesses couldn’t possibly run without technology. It’s not that I won’t recommend or use technology extensively, but it’s not the first tool I grab when trying to implement a fix. [Read more...]

Big Data vs. Event Processing

Database pundit Curt Monash made a brief mention of event processing (/event stream processing) in his discussion on “big data terminology”, presumably as a response to the discussion he started with Forrester’s Brian Hopkins where Brian (very reasonably IMHO) defined “big data” as: “techniques and technologies that make handling data at extreme scale economical.”

With “extreme scale” being defined mainly by the metrics of volume and “velocity” – with the latter being the obvious area of interest from an event processing perspective, as stated by Curt: “Low-volume/high-velocity problems are commonly referred to as ‘event processing’ and/or ‘streaming.’”

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Heart + Technology Makes the World Better

Around this time of year, many of us catch the do-gooder bug, pitching in to help those less fortunate. At TIBCO, we’re proud of the difference we made throughout the year. One of our most heartening collaborations involves the humanitarian aid organization World Vision International. This global nonprofit serves 100 million people in 98 countries, raising about $3 billion in funds each year.

World Vision CIO, Adam Bricker, gave us a shout-out in his 2011 TUCON keynote, crediting us (and our customers) for providing the software to help them extract information out of 3,000 sites around the world, from a microfinance branch in Ethiopia to a program site in Indonesia. Thanks to automated real-time data collection and tools that enforce data integrity and uniformity, World Vision is able to monitor everything from the health of the children they serve to the economic activities of a village they’re helping to develop. Using visual analytics, the World Vision staff can also see which practices and tactics are producing the best results across the 3,000 sites, which can spur conversations about where else its staff can start adopting the better-performing programs.

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TIBCO Healthcare Team Adds Two Industry Visionaries

Ahead of the HIMSS12 Health IT Conference and Exhibition  in February, we would like to introduce two new members of the TIBCO healthcare team. We’re thrilled to announce the addition of Ted DellaVecchia and Gary Ferguson, who as TIBCO’s top healthcare strategists, not only have the vision, but also the know-how to help usher in transformative changes that will profoundly improve the way healthcare organizations interact with information and patients in the 21st century.

Ted DellaVecchia specializes in effectively linking business operations with advanced and innovative information technology solutions. Prior to TIBCO, Ted was managing partner at the consultancy Strategic Alignment Partners and served as CIO of three multi-billion BlueCross BlueShield health insurance companies where he restructured IT divisions and executed transformational enterprise strategies.

Gary Ferguson holds a doctorate in pharmacology and has deep expertise in starting, leading, and turning around healthcare IT organizations.  Most recently he was managing director of Health Communications Exchange, where he consulted and served as a board member for healthcare technology enabled services companies.

We asked Gary and Ted to share their ideas and vision for the healthcare IT space; below is an excerpt of that conversation.

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What Do Bananas and Social Computing Have in Common?

This past year’s TUCON had some amazing Keynotes; some inspirational, others educational, and of course there where those that were entertaining. But when Chris Robinson, CIO of KPMG Australia, came out on stage holding a large banana, I realized this was going to be all of the above. He related the story of a client who threw something of a curve ball at the firm. The client, who’s in the fruit smoothie business, asked KPMG to help solve a vexing problem: “How to automate the task of peeling lots of bananas quickly and cheaply?” Employing humans to do this would cost too much, while machines tend to smash the fruit, since bananas come in all shapes and sizes. Even for a consultancy that boasts all kinds of experts in retail, manufacturing and technology, KPMG was stumped.

Before telling the customer they didn’t have an answer, the team at KPMG decided to pose the question on the company’s enterprise social networking platform. Very quickly, they received an innovative answer from a 22-year staff member who wasn’t on the project. The result: A satisfied client, who ended up giving KPMG more work and a new career direction for the 22 year-old.

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TIBCO SOA Solution Better, Faster than IBM and Oracle

Independent, large comparative studies on software solutions are hard to come by, which is why PushToTest’s latest on SOA platforms has gotten so much attention.  If you have ever wondered how the various SOA platforms on the market compare, here is your chance.

In this side-by-side productivity comparison, the test concluded that building new applications with TIBCO’s SOA solution was 29% faster than Oracle and 22% faster than IBM.  This was no real surprise to us, but it was great to get this 3rd-party validation of what we  at TIBCO as well as our customers have known for years–TIBCO SOA provides the fastest time to results, reduces complexity, and offers the lowest total cost of ownership of any SOA solution.

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